Legal & Governance

VisualBrandCanvas ("we", "us", or "our") operates the website and provides web design services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect information that you provide directly to us, including your name, email address, phone number, company name, and project details when you submit a contact form or engage our services. We also automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, and browsing behavior through the use of cookies.

2. How We Use Your Information

We use the information we collect to respond to your inquiries, provide and improve our services, send project-related communications, process payments, and comply with legal obligations. We do not sell, rent, or trade your personal information to third parties.

3. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Project-related data is retained for the duration of the active engagement and up to 3 years following project completion.

4. Your Rights (GDPR)

Under the General Data Protection Regulation (EU) 2016/679, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to processing and request data portability. To exercise these rights, contact us at [email protected].

5. Contact

For any questions regarding this Privacy Policy, please contact:
VisualBrandCanvas
08008, Carrer de Mallorca, 234, Barcelona, Cataluna, Spain
Email: [email protected]

These Terms of Service ("Terms") govern your use of services provided by VisualBrandCanvas ("we", "us", or "our"). By engaging our services, you agree to be bound by these Terms.

1. Scope of Services

All digital services, design deliverables, and web development packages are governed by explicitly agreed Statements of Work (SOW) executed between the client and VisualBrandCanvas. Each SOW defines the specific deliverables, timeline, and investment for the project.

2. Intellectual Property

Upon complete settlement of agreed invoices, VisualBrandCanvas assigns all worldwide intellectual property rights in client-specific deliverables, design assets, and custom code directly to the Client. VisualBrandCanvas retains the right to display completed work in its portfolio unless otherwise agreed in writing.

3. Payment Terms

Invoices are payable within 14 days of issuance unless otherwise specified in the SOW. Projects may require a 50% upfront deposit before work commences. Late payments may incur a 2% monthly service charge. All prices are quoted in EUR unless otherwise stated.

4. Limitation of Liability

VisualBrandCanvas shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

5. Contact

For questions about these Terms:
VisualBrandCanvas
08008, Carrer de Mallorca, 234, Barcelona, Cataluna, Spain
Email: [email protected]

This Cookie Policy explains how VisualBrandCanvas uses cookies and similar technologies when you visit our website.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and provide a better browsing experience.

2. Types of Cookies We Use

Essential Cookies: These are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.

Functional Cookies: These remember your preferences (such as language or region) to provide a more personalized experience.

We do not use advertising or tracking cookies on this website.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Note that disabling essential cookies may affect the functionality of our website.

4. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

5. Contact

For questions about our use of cookies:
VisualBrandCanvas
08008, Carrer de Mallorca, 234, Barcelona, Cataluna, Spain
Email: [email protected]

At VisualBrandCanvas, we are committed to delivering exceptional web design services. This Refund Policy outlines the conditions under which refunds may be granted.

1. Project Deposits

Upfront deposits (typically 50% of the total project fee) are non-refundable once work has commenced. The deposit secures your project slot and covers initial research, planning, and resource allocation.

2. Completed Milestones

Payments for completed milestones that have been approved by the Client are non-refundable. Each milestone requires explicit written approval before proceeding to the next phase.

3. Cancellation Before Work Begins

If a project is cancelled before any work has commenced (within 48 hours of the signed SOW), a full refund of the deposit will be issued within 14 business days.

4. Dissatisfaction

If you are dissatisfied with our deliverables, we will work diligently to address your concerns through our revision process (as outlined in the SOW). Refunds for dissatisfaction are evaluated on a case-by-case basis and are at the sole discretion of VisualBrandCanvas.

5. Refund Process

To request a refund, contact us at [email protected] with your project details and reason for the refund request. We will respond within 5 business days with our assessment.

6. Contact

For refund inquiries:
VisualBrandCanvas
08008, Carrer de Mallorca, 234, Barcelona, Cataluna, Spain
Email: [email protected]